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Product Category
Marker
Art Supplies
Artist Furniture
Books
Computer Software, Hardware & Accessories
Creative Crafts & Toys
Drafting and Art Kits
Drafting Supplies
DVD / Video
Graphic Workshop Supplies
Model Building Supplies
Model Building Tools
Office Supplies
Origami
Portfolios
Services Offered
Special Promotions
Store Sale

Manufacturer Category

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Important FREE SHIPPING Information
Help
Customer Account Shipping/Processing
Do I need register? Do you ship international?
How do I update my account? When is my credit card charged?
What do I do if I forget my login/password? How fast do you process my order?
I already added products but web page shows "Your cart is empty" Do you ship to an address other than my billing address?
   
Security/Privacy Policies Return/Refund
Is your credit card processing secure? What is your refund policy?
What is the privacy policy? How do I exchange defective product?
  Manufactuer Contact information
Pricing  
Do you charge sales tax? Contact Information
How do I know what is my shipping charge? How do I contact you?
What method can I use to pay?  
What shipping method can I choose?  
Is the online price the same as store?  
Can I order over the phone?  
  Free Shipping and Special Promos
  I qualify for Free Shipping, why does Checkout show a shipping charge?

Do I need to register?

Yes and no, you can browse our store freely without registering. If you want to check out, the system will ask you to register.

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How do I update account?

You can login into your account by using Customer Utility link at top of the screen then you can modify your information.

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What do I do if I forget my login/password?

Very simple, click here. Then enter your email and the password will be mailed to you.

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I already added products but web page shows "Your cart is empty"

Allow cookies for www.carpediemstore.com. Login to your account, then click here.

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Is your credit card processing secure?

Yes! Our site is secured by GeoTrust 128bit SSL. You can see the GeoTrust seal on the buttom of the website.

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What is the privacy policy?

Information we collect is only for the sole purpose of proving customer support, tracking and Carpe Diem Store promotions. Email addresses will automatically be entered into the Carpe Diem mailing list database. If you choose not to receive promotional emails, simply unsubscribe when you receive a promotional email and we will make sure to cease delivering them to your email address immediately.

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Do you charge sales tax?

We charge sales tax for customer who is in California.

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How do I know what is my shipping charge?

You will be asked the shipping method and it will also display the charge for that particular shipping method.

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What method can I use to pay?

Currently we accept Visa, MasterCard, Discover, American Express and Check/Money Order. If paying by credit card, take notice that we verify card information when we begin to process your order. Please note that any order made be placed on hold if we are unable to verify your card information. Please review your card information prior to submitting your order.

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What shipping method can I choose?

Right now we offer Fedex Ground, 3 Day Select, Second Day Air and Next Day Air.

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Do you ship international?

Unfortunately we are unable to accept credit cards that are issued by foreign banks or international accounts as the customer billing and shipping address information cannot be verified. Complete verification is required prior to approval of any order placed through the website.

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When is my credit card charged?

Your credit card will be charged when we begin processing your order. Please note that any order made be placed on hold if we are unable to verify your card information. Please review your card information prior to submitting your order.

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How fast do you process my order?

We will process your order as soon as possible, but please allow maximum 3-5 business days to fill your order.

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What is your refund policy?

We will accept any item that is still in the original sealed and unopened packaging, however we will charge a 25% restocking fee. Any item that is not sealed by the manufacturer as well as any open stock items are non-refundable (open stock being items that are sold individually and not packaged by the manufacturer). Items included but not limited to are markers, pens, paper products, wood products, glues, modeling products (scaled trees and people), power tools, portfolios line etc. If an item is defective, please see our defective product policy. Please email us for RMA number before returning your items. We will not accept parcels mailed to us without an RMA number or after 30 days. If you are unsure about a particular item, please email us and we will be more than happy to address your concerns. We reserve the right to refuse the return of any merchandise that does not meet return requirements. Refunds are made at the discretion of us.

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Is the online price the same as in store price?

Our goal is to offer the best possible prices on carpediemstore.com as well as in our Carpe Diem stores. Sometimes an online price will not match a price that is offered in your local store.The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price.

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How do I exchange defective product?

Please report any defective product you have ordered thru our online store within 5 days of receiving your products. Whenever possible please photograph the defective item/s and email us with your order number. We will issue a call tag to pick up the defective item and a replacement will be sent out once we receive the defective product back. To save time , we can bill you for the replacement , and once we receive the defective product we will issue you a refund in the same payment method you paid with for the replacement. We must receive the defective product back within 10 days from the reported date. Any products received after 10 days will be returned to the sender at the senders expense.

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Manufacturer Contact Information

This will be available soon.

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Do you ship to an address other than my billing address?

Yes, Carpediemstore.com allows you to ship to an address other than your billing address anywhere in the United States. However, we do require that you provide us with a billing address that matches your card company's records. We recomend you contact your card company to update them with your approved secondary ship to addresses. Please note that any order may be placed on hold if we are unable to confirm the billing and/or shipping address. Please review your billing & shipping address prior to submitting your order.

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How do I Qualify for Free shipping? /Why does Checkout show a shipping charge?

To qualify for free shipping, your order must consist of only products that qualify for free shipping. To find out if a product qualifies for free shipping, simply look for the shipping logo next to the product. Products without our shipping logo do not qualify for free shipping.


If your order has a product that does not qualify for free shipping, you will be charged for shipping, regardless how many products do qualify for free shipping.

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Can I order over the phone?

Currently we do not take orders over the phone. We want to ensure order accuracy and to do so, we ask that our customers place the orders through the website so they are able to review, double check, and confirm their order is accurate before submitting to us.

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How do I contact you?

cs@carpediemstore.com

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Items that are NOT marked with our free shipping logo DO NOT count towards our 'Free Shipping' on orders of $50 or more. Simply look for the logo to see if the item is part of our 'Free Shipping' deal. If all the items in your order which qualify for 'Free Shipping' total $50 or more, your order ships FREE!

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